Mellow Skincare Terms and Conditions

Conditions of Use
All written material displayed on this website is protected by copyright and belongs to Mellow Skincare. It must not be reused in any form without the prior written authority of Mellow Skincare. All the photographic material is protected by copyright and may not be reproduced or appropriated in any manner without the written permission of the respective owners. We reserve all rights to our material.
Mellow Skincare disclaims all liability in connection with any loss and/or damage as a result of the use of material on this site.
The information contained in this website is for general informational purposes only. We make every effort to keep this information up to date and accurate but we make no representations or warranties of any kind about the completeness, accuracy, reliability or suitability with respect to the information, products, services or other material on this website.
Any reliance placed on such information is strictly at the user’s own risk. Mellow Skincare will not be liable for any loss or damage arising from loss of data or profits arising from the use of this website.
Mellow Skincare is not responsible for the content of any off-website pages or any other websites linked to or from this website. The inclusion of such links does not imply a recommendation or endorsement of other websites.

General Product Information
Mellow Skincare products are individually made and packaged. Where possible, we use individual ingredients from natural sources. Each label carries a comprehensive list of ingredients including the Latin botanical name. From time to time we have to use a synthetically-produced ingredient (it will be listed on the label) but the majority of products contain only natural ingredients.
If you are prone to skin allergies, we suggest you do a test patch before using one of our products. If you have any medical concerns about using our products, some of which contain essential oils that should not be used when pregnant, lactating or with certain medical conditions, please consult your G.P.
Mellow Skincare reserves the right to change the ingredients, appearance, packaging or scent, or withdraw any product – at any time.
Because our soaps are handmade and hand cut, slight variations in colour, size or scent may occur.
At present, we only sell our products in the United Kingdom.

Ordering
All orders for goods will be regarded as an offer by the buyer to buy goods in line with these Terms and Conditions and are subject to acceptance by the seller (Mellow Skincare). The seller may choose not to accept an order for any reason.
When you purchase from our on-line shop your transaction will be handled securely by PayPal. We do not collect or store your financial information.
The buyer will also be advised of the delivery times but we will aim for prompt delivery – up to a maximum of 30 days.
Mellow Skincare reserves the right to periodically update product prices but every effort will be made to ensure prices are correct when an order is placed.
Mellow Skincare also reserves the right to withdraw any goods from the website at any time and accepts no responsibility for such action or for refusing to process an order.
A buyer may cancel or exchange their order contract by returning the order to Mellow Skincare within seven days from the receipt of goods, in their original condition and fit for resale. The seller will refund the full value of goods less the original delivery charge as soon as possible within 30 days from the date of purchase.
The full cost of return postage is the responsibility of the buyer and Mellow Skincare does not accept responsibility for items lost or damaged in transit to the seller.
In the case of product exchanges, once the original items are returned within seven days of purchase, the seller will despatch replacement goods. A re-delivery charge at our standard rates will apply. The seller reserves the right to refuse a refund or exchange if the original goods are damaged or not in their original condition.
These Terms and Conditions do not affect a buyer’s statutory rights.

Privacy Protection
Mellow Skincare is committed to ensuring the protection of every customer’s privacy.
In the course of normal trading we will collect only the following customer information:
Name, address and contact information including telephone nos. and email address.
We retain this information for the purposes of internal record keeping, to improve our products and services based on the information provided, and to periodically send promotional material about new products, special offers and other relevant information about natural skincare products.
Mellow Skincare will do its utmost to ensure that the information we retain on our customers will be held in a secure way. We do not hold any financial information on our customers.
A customer not wishing to receive promotional information should contact us and we will amend our mailing list.
Testimonials, comments and other feedback
We value our customers’ feedback and will use your suggestions, ideas and comments to enhance our products and services.
We hope you enjoy using our products and that you find our website interesting, useful and easy to use. Please use our Contact Us links to send us your comments, questions or suggestions.